According to the TMLI Quarterly Report, brands typically leave label vendors for four main reasons: Quality. Delivery. Customer service. Capabilities.
Brands leave other vendors for these reasons; however, they do not leave Phenix Label.
Quality
Quality is the number one reason brands leave their label vendors, according to the TLMI report. Color drift, inconsistency, and missed specifications lead to rework, retail compliance issues, and lost margins. At Phenix Label, quality is not just a checkpoint. It is a commitment built into every stage of our process, from design and prototyping to printing and packaging.
Every design file is reviewed with AI-driven tools to catch issues before they reach production, and every press uses online visual inspection to identify and correct problems in real time. Because labels must run cleanly on high-speed lines and apply consistently, we conduct in-house testing for material integrity and real-world performance. From incoming raw materials to outbound shipments, we verify every step so you get consistent results—every time.
At Phenix Label, we treat you like family. That means saving you time and money with rigorous checks to avoid downtime, missed deadlines, and costly waste. This approach helps us out-service, out-innovate, and outperform other suppliers.
Quality is everybody’s job; it takes the right equipment and the right people. That’s why we track performance with weekly, monthly, and quarterly scorecards and customer-specific audits, as part of our commitment to continuous improvement. Because at the end of the day, Better Service. Bottom Line. starts with quality you can count on.
Delivery
The TLMI report ranks delivery issues as the second leading reason brands leave their label vendors. When labels don’t arrive on time, production stops, costs increase, and trust erodes. Your packaging line can’t wait — labels need to be there, on time, every time.
At Phenix Label, we deliver more than just labels—we deliver confidence. Our vendor-managed inventory (VMI) programs, proactive scheduling, and dependable logistics ensure labels are where you need them, when you need them. By anticipating demand and planning ahead, we help you avoid last-minute emergencies, costly line stoppages, and rushed freight.
With open capacity, real-time order tracking, and a commitment to transparency, we keep your business moving and your supply chain stress-free.
Customer Service
The quickest way to lose a customer? Don’t pick up the phone. The TLMI report confirms that when customer service breaks down, operations do too. Brands leave vendors who don’t communicate, follow through, or take responsibility.
At Phenix Label, we’re built to respond. Our team acts with urgency, clarity, and ownership—because we understand what’s on the line. From last-minute changes to time-sensitive deliveries, we stay connected, solve quickly, and deliver on what matters most: Better Service. Bottom Line.
Capabilities
Brands leave vendors who can’t keep up. Whether it’s specialty adhesives, digital printing, RFID, or flexible packaging, today’s label applications demand more. If your vendor can’t support evolving requirements, you’re forced to look elsewhere.
At Phenix Label, we’ve built a platform of capabilities to meet the demands of modern, premium packaging. From shrink sleeves and multi-layer constructions to RFID-integrated solutions and wide-web flexible films, we help you deliver on speed, shelf appeal, and supply chain efficiencies.
With the right mix of technology, expertise, and service, we reduce waste, improve throughput, and support innovation. You can get more done, with fewer vendors.
Quality Printing Solutions. Unmatched Service.
Contact Phenix Label today to discuss how we can help improve the quality of your labels… and your business. Better Service. Bottom Line.